Shipping policy

SHIPPING AND DELIVERY OF GOODS

1. The seller carries out orders all over the world by shipping by courier or Polish Post.

1.1. The delivery of goods takes place, at the Buyer's choice in the placed order, by means of;

a) Poczta Polska or a courier company,

b) By personal collection after prior appointment by phone or e-mail.

1.2. The cost of shipping is borne by the Buyer, who is informed about the total cost of delivery before placing the order. The order summary containing information about the order and the cost of delivery will also be sent to the buyer by e-mail, after placing the order, to the address provided in the order form.

1.3. The buyer should check the condition of the shipment upon receipt in the presence of an employee of the courier company or Polish Post. In the event of damage to the shipment, the Buyer is obliged to report this fact to the courier and draw up a complaint protocol and inform the Store about this fact.

1.4. The cost of foreign delivery is determined individually by the Buyer and the Seller by e-mail, according to the courier company's tariff.

1.5. The Seller does not deliver COD shipments.

2. TIME OF ORDER COMPLETION

2.1. Order fulfillment time is the time it takes to prepare your order for shipment. The Seller undertakes to make due efforts to ensure that it takes up to 3-5 working days from the moment the amount due for the order is received to the Seller's bank account.

2.2. Orders placed on Saturday or Sunday, or public holidays, are processed within 5-10 working days from the first working day, but excluding subsequent public holidays.

2.3. The Seller reserves the right to suspend the delivery from the Store for a specified period of time, indicated in each case in advance on the website www.naturelmini.com. The orders will not be processed within the specified time limit, and the order processing time specified in point 7.1 is automatically extended and begins to run on the first working day after the indicated date.